Shipping Policy
Free Shipping on Orders Over?
R750
How long does delivery take?
3-7 working days.
What countries do you ship to?
South Africa only.
How will my delivery be shipped?
You will be able to choose from our partnered courier companies.
You can choose to have your order delivered to your door or collected from a pickup locker.
I ordered more than one item. Will they all be delivered at the same time?
We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.
Please note that if you use the shipping address of the logistic company to deliver parcels to other regions or countries, the extra costs incurred need to be borne by you.
Can I change the delivery address of my package after it has been shipped out?
Unfortunately, we cannot change the shipment once the product is en route.
What do I need to do when I received a different product than what I ordered?
Please contact customer support at support@baseus.co.za.
Return Policy
Baseus has implemented an easy and straightforward Return Policy for customers. Within the validity warranty period, customers are entitled to return, exchange, and repair services in compliance with relevant regulations.
All products carries a 7-days Money back guarantee, and a 180 days warranty. Faulty products will be repaired or replaced within the warranty period, shipping cost is however excluded.
Local offline stores
Please contact the corresponding stores for their T&Cs and policies. Only ordered placed on www.baseus.co.za is accepted for RMAs and returns/exchanges.
Online purchased from other channels
Please contact the corresponding platforms or online distributors. If any further questions arise, customers can reach out to Baseus on this page.
Return Validity Period
7 Days Money-Back Policy
Baseus guarantees a 7-Day Money-Back policy for no reason (E-commerce channel). If non-quality problems arise, customers shall be responsible for the shipping cost of the return, We will pay for the re-delivery for exchanges. Invoices and gifts must be returned together. The 7-day Money-Back product must be in its original packaging, unused and undamaged.
Return Procedures
1. For RMAs, Warranty Claims, Repairs/Exchanges, please email support@baseus.co.za together with the following information:
- Email address used to place the order
- Order number(s)
- Proof of the faulty product, e.g. video or photo proof
- Name of the product(s) you’d like to return
2. Request for a Return Mailing Label in the email.
3. You will receive an email with the Return Mailing table afterward, please fill out the form and ship back the product(s) with it to our fulfillment centers.
The form contains the following two sections:
Return Mailing Label: A label that contains the address of the fulfillment center that will be receiving and processing the return. You need to affix the label on the return package. You may choose your preferred logistics operators.
Note*: Postage is not provided on the return mailing letter.
Return Authorization Slip: The slip must be included inside the return package alongside the items.
Once our fulfillment centers receive the package, the refund process will begin.
Expected Processing Timelines
Here's a breakdown of the different stages and estimated timelines involved:
- Returned products: This step can take up to 14 business days from the initiation of the return process.
- Refund process: After the return has been processed, it can take an additional 1-14 business days for the refund to be issued back to the customer's original payment method.